Sunset Island Guest Policies

A searchable Sunset Island Guest Policy document has been provided. Answers to many of your questions may be found here.

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Frequently Asked Questions

Sunset Island has clear and comprehensive policies to help protect both the owners and guests. While Sunset Island Rentals strives to keep all online and printed material current, policies can change without notice. Please call our friendly and knowledgeable staff with any questions.

Type in your Guest Policy Search Term

  1. Accidental Damage Waiver
  2. Damages
  3. Agent Access
  4. Repairs
  5. Parking Passes
  6. Cancellations & Refunds
  7. Check-in & Check-out
  8. Contact Info
  9. Customer Service: Sunset Island Difference
  10. Disclosure
  11. Housekeeping
  12. Items Left Behind
  13. Minimum Stays
  14. Occupancy
  15. Payment Information
  16. Pets
  17. Phone Calls
  18. Pools
  19. Reservations
  20. Restricted Items & Activities
  21. Smoking
  22. Standard Equipment & Supplies
  23. Taxes & Fees

 


Accidental Damage Waiver

We take no security deposits for our reservations. Instead of writing a check or charging a credit card for a security deposit, guests pay a non-refundable inexpensive flat fee covering accidental damages. The damage waiver does not cover intentional acts or those acts breaking any other rental policy (ex: pet damage or party damages). All reservations are charged this $45 mandatory Accidental Damage Waiver fee. It is automatically added to each reservation at booking.

The damage waiver is limited to a maximum total of $1,000 per stay and applies to the entire stay. All damage must be reported at the time of incident. Our staff will determine the necessary repairs. If damage is not reported, this waiver is void and you may be held responsible for repairs.

 

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Damages

All items and furnishings must remain in the property and in original condition. Any damages beyond normal wear and tear are the sole responsibility of the guest. Please do not change the location of the furniture.  We are not responsible for any damages or injury that may occur, nor are we responsible for any articles lost, stolen or left behind.

 

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Agent Access

Representatives of Sunset Island may enter the premises for the purpose of completing maintenance or for other necessary tasks. Occasionally, a vacation property is for sale and may be shown during your stay with us. These sales appointments usually take 10 to 15 minutes and are arranged in advance by our staff.
 

 

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Repairs

Sunset Island is not responsible for air conditioning or appliances that fail to operate properly. We are also not responsible for maintenance issues, including, but not limited to, pest control and housekeeping. While no refunds or compensation will be given in such events, we will make every attempt to repair or replace breakdowns and other maintenance issues as quickly as possible.

 

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Parking Passes

Due to the community association rules, only a limited number of parking passes may be issued to guests staying on Sunset Island in Ocean City. Please inquire about the number of passes you need when making a reservation. We appreciate your cooperation.

 

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Cancellations & Refunds

There is no penalty for changing or canceling within 24 hours of booking.  Payments are forfeited for cancellations made thereafter unless the property is re-rented and confirmed - at the same rate - for the cancelled dates. Guests are responsible for any un-booked nights and there will be a 6% change reservation fee.  Changing a reservation in any way (dates, accommodations, etc.) is considered a cancellation and the same terms and conditions apply. Refunds are not given for inclement weather, including hurricane evacuation.

 

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Check-in & Check-out

Check-in time is 3 p.m. or later. Check-out time is 10 a.m. or earlier. Late check- outs are not possible in the Summer season. There is no refund for early departures. Late check-outs incur a charge equal to one half of the daily rate.  If you plan on arriving after office hours, contact us in advance to make late check-in arrangements.  Unreturned keys and/or garage door openers results in a deposit forfeiture. No exceptions.

 

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Contact Information

For reservation assistance, call 1 800-492-5832.  For assistance when staying on Sunset Island, please call 1-800-492-5832. This number is answered 24 hours a day. Someone is always on call for emergencies.

You may receive mail by having it addressed to yourself with your reservation number in care of: 

Sunset Island c/o ShorePro
6808 Coastal Highway
Ocean City, MD 21842

 

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Customer Service - Sunset Island Difference

Sunset Island Rentals is a full-service firm. We take pride in our unparalleled knowledge of Sunset Island in Ocean City, MD.

In every service we offer, every task we do, our goal is to exceed your expectations. That means doing more than booking a private home, townhome or condominium. Our knowledgeable, friendly staff is available to assist you with just about anything that you may need to have a remarkable vacation.

Sunset Island is our home. We value the chance to share it with you. You may reach us at 1 800-492-5832 or rentals@sunsetislandrentals.com.

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Disclosure

All vacation rentals managed by Sunset Island Rentals are privately owned and rented on behalf of the property owner, subject to the provisions of the Lodging Agreement.

 

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Housekeeping

Our weekly rental rates include pre-arrival and departure housekeeping services.  Linens and paper products are not included. Additional housekeeping service(s) are available upon request for a fee. Cleaning fees are property specific.

 

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Items Left Behind

Contact us immediately concerning items lost or left behind. We will make every effort to return your belongings. If located, your items will be returned to you. The shipping charges plus a $25 retrieval fee will be billed to your card on file.  We are not responsible for any articles lost, stolen, or left behind.

 

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Minimum Stays

We have a (7) night minimum during the Summer season. However, there is a (3) night minimum for reservations booked less than (7) days out. Some exclusions apply; minimums may vary by property per our agreements with individual Owners. Memorial Day, Labor Day, Thanksgiving, Easter, New Year’s, and Christmas have a (4) night minimum. Some exclusions apply; minimums may vary by property.
 

Season Minimum
Spring 3 nights
Summer 7 nights
Fall 3 nights
Winter 3 nights

 

 

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Occupancy

Choose a property large enough to accommodate all members of your party comfortably. The maximum number of occupants allowed is listed in the property description.

Maximum occupancy for all accommodations is two per bedroom, unless otherwise indicated.  The community's bylaws limit maximum occupancy as follows:

Property Maximum Occupancy
Single Family Home 14
Townhome 12
Condominium 8

 

 

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Payment Information

To confirm the reservation, return the signed Lodging Agreement and include:

  • 50% deposit of the total rental amount as described at The Rental Process.
 
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Pets

Pets are not allowed in the properties. Guests found with pets in properties are subject to immediate eviction (with all monies forfeited) and will incur a $500 charge (for pest control and deep clean fees). Damages will be automatically charged to the card on file.

 

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Phone Calls

Telephones may or may not be available in a given property. Where phones are available, local calls are free. Long-distance calls must be collect, credit card or billed to a third party.

 

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Pools

The indoor pool and Community Center are open year-round. A valid pass is required for community pool use and all other activities with the exception of fishing. Pool usage above 6 guests is at an additional daily fee per person.

 

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Reservations

During the summer properties rent on a weekly basis, usually from Sunday to Sunday. Limited last minute daily rentals may be available during Summer season, and typically require a three to four night minimum. Prime rates and minimum stays may apply during holidays.  All rates are for accommodations only and are subject to change. In addition to the rental rate, each property is subject to all applicable fees.

See The Rental Process for deposit information.

 

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Restricted Items & Activities

Pets are not allowed under any circumstances. Sunset Island Rentals reserves the right to terminate the Guest Lodging Agreement, which is signed upon confirmation of the reservation. Guests in violation will be required to vacate the property without a refund.

  • We do not rent to individuals under the age of 25. RVs and trailers are not permitted on Sunset Island.
  • Boats or other watercraft are permitted.  Advance reservations should be made with the Sunset Island Marina.
  • Outdoor grilling is not allowed on porches or decks because of fire regulations.
  • Fireworks, firearms and bonfires are not permitted in accordance with local and state laws.
  • House parties are not allowed and may result in immediate eviction

 

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Smoking

Sunset Island beach homes are non-smoking.

 

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Standard Equipment & Supplies

All homes feature a fully equipped kitchen with dishes, flatware and glasses to accommodate the maximum occupancy allowed in each property.

All homes have a washer and dryer.  Sheets and towels are not provided.  Please also bring your own beach towels and chairs. Pillows and comforters should not be removed from the property.  We recommend that you also bring paper towels, toilet tissue, soap, trash bags and dishwashing detergent.  Bicycles, cribs, high chairs and strollers are available through a rental service not affiliated with Sunset Island.  We are not responsible for providing additional furnishings and equipment.

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Taxes & Fees

Taxes and fees are described at The Rental Process.

 

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